Privacy Policy

1. Who We Are

Hunt 'n' Haul ("we", "us", "our") is a garage and loft clearance service operating in Huntingdon, Cambridgeshire, and surrounding areas.

Contact details:
Email: info@huntnhaul.com
Address: Huntingdon, Cambridgeshire, UK

We are the data controller for the personal information we collect about you. This means we are responsible for deciding how we hold and use your personal information.

2. What Information We Collect

We collect the following types of personal information:

Information you provide directly:

• Name – to address you and identify your booking
• Phone number – to contact you about your quote and service
• Email address – to send confirmations and follow-ups
• Property address – to provide our clearance service
• Service details – what you need cleared (garage, loft, etc.)
• Photos – if you choose to send them for quoting purposes

Information collected automatically:

• Website usage data – pages visited, time on site, referral source
• Device information – browser type, operating system
• IP address – for security and fraud prevention

3. How We Use Your Information

We use your personal information for the following purposes:

Purpose	Legal Basis
Providing quotes and services	Contract performance
Contacting you about your enquiry	Legitimate interest
Processing payments	Contract performance
Sending service follow-ups	Legitimate interest
Improving our website	Legitimate interest
Marketing (only with consent)	Consent

4. Who We Share Your Information With

We may share your information with:

• Payment processors – to process card payments (e.g., Zettle, Square)
• Form handling services – Netlify Forms for processing website enquiries
• Email services – for sending confirmations
• Analytics providers – Google Analytics (anonymised data only)

We never sell your personal information to third parties.

We never share your information for marketing purposes without your explicit consent.

5. How Long We Keep Your Information

• Quote enquiries (no booking) – 12 months, then deleted
• Customer records – 6 years after last service (for tax/legal requirements)
• Waste Transfer Notes – 2 years (legal requirement)
• Website analytics – 26 months

6. Your Rights

Under UK GDPR, you have the following rights:

• Right to access – request a copy of your data
• Right to rectification – correct inaccurate data
• Right to erasure – request deletion of your data
• Right to restrict processing – limit how we use your data
• Right to data portability – receive your data in a portable format
• Right to object – object to processing based on legitimate interests
• Right to withdraw consent – where processing is based on consent

To exercise any of these rights, please contact us at info@huntnhaul.com.

If you are not satisfied with how we handle your request, you have the right to complain to the Information Commissioner's Office (ICO): ico.org.uk

7. Cookies

Our website uses cookies for:

• Essential cookies – required for the website to function
• Analytics cookies – to understand how visitors use our site (only with consent)

You can control cookies through our cookie banner or your browser settings. Blocking essential cookies may affect website functionality.

8. Security

We take the security of your personal information seriously. We use:

• HTTPS encryption on our website
• Secure form submission (Netlify)
• Limited access to personal data (only those who need it)
• Regular review of our security practices

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the "Last updated" date at the top.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Email: info@huntnhaul.com
Phone: 07752 809106